tk 44's Privacy Policy

1. Introduction

tk 44 ("we", "us", or "the platform") is an online entertainment and betting service operating for users in Bangladesh. This Privacy Policy ("Policy") describes how we handle the personal information of those who use our website and related services ("you" or "user").

By registering on our platform or using our services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions complement this Privacy Policy and both documents should be read together.

2. What Information We Collect

2.1 Information Provided at Registration

When you create an account on tk 44, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Preferred currency and language settings

2.2 Identity Verification Information

To ensure secure financial transactions and maintain platform integrity, we may request the following information when withdrawing above certain amounts or when account verification is required:

• National ID (NID) or passport copy
• bKash, Nagad, Rocket, or Upay account details (only the portion needed for transactions)
• Proof of address (where applicable)

2.3 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of visit
• Referral URL from a previous visit
• Page views and navigation patterns

3. How Information Is Used

tk 44 uses the information collected for the following purposes:

3.1 Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals — minimum deposit ৳300 and minimum withdrawal ৳800
• Awarding bonuses and rewards
• Technical support and customer service

3.2 Safety and Security

• Preventing fraud and unauthorised access
• Detecting suspicious activity
• Maintaining account security

3.3 Service Improvement

• Analysing data to improve the user experience
• Planning the rollout of new features and games
• Identifying technical issues on the platform

3.4 Communications

We may use the email address and mobile number you provided to send important account notifications, transaction confirmations, and promotional updates. You can unsubscribe from promotional messages at any time.

4. Information Sharing and Disclosure

tk 44 does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Trusted third parties assist with operations such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. Only the information necessary for each task is shared, and these parties are required to follow our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or applicable legal requirements.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, collected information may be transferred. We will notify users appropriately before any such change takes place.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security tokens, and complete payment processes. Disabling them will disrupt the core functions of the platform.

5.2 Analytical Cookies

These cookies are used to understand how users interact with our site. The data collected is analysed in aggregate and no individual user is identified separately.

5.3 Cookie Controls

You can reject or delete non-essential cookies at any time through your browser settings. However, doing so may limit certain services.

6. Data Security Measures

tk 44 follows industry-standard technical and administrative measures to protect your personal and financial information.

• Data transmission is secured with SSL encryption
• Stored data is protected with AES-grade encryption
• Passwords are never stored in plain text — they are hashed
• Only a limited number of staff can access personal data, and they are bound by confidentiality agreements
• Regular security audits and risk assessments are conducted
• Two-factor verification (OTP) is available

No system on the internet is completely secure. Keeping your account password confidential and logging out from unfamiliar devices is also your own responsibility.

7. Data Retention Period

We retain your information for as long as necessary. Generally:

• Active account data: for the full duration the account remains active
• Transaction records: at least 5 years from the date of the last transaction (as required by law)
• After account closure: for the period needed to meet regulatory and legal obligations
• After withdrawal of marketing consent: relevant data is deleted within 30 days

Once the set retention period ends, data is securely deleted or anonymised.

8. Your Rights

As a tk 44 user, you have the following rights over your own information:

8.1 Right to Access

If you want to know what information we hold about you, you can request it through your account settings or directly through our support team.

8.2 Right to Correction

You have the right to request a correction if the information we hold about you is inaccurate or incomplete.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. We will stop marketing communications upon receiving such a request.

To learn more about your rights and options regarding responsible gaming, please read our Responsible Gaming page.

9. Third-Party Sites and Services

Our platform may at times include links or integrations with third-party game studios (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.) and payment services. These third parties have their own privacy policies and are independently responsible for how your information is handled on their platforms. tk 44 is not responsible for third-party privacy practices.

For general questions about the game sections on our platform, visit the FAQ section.

10. Privacy of Minors

All casino and betting activities on tk 44 are strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

The registration process includes an age verification step. If you believe a minor's information has been collected by mistake, please notify our support team immediately — that information will be deleted as quickly as possible and the associated account will be closed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, you will be informed in the following ways:

• The "Last updated" date at the top of the Policy will be changed
• For significant changes, a notification will be sent by email or displayed on the platform
• For material changes, at least 7 days' notice will be given before they take effect

Continued use of the platform after changes have been made will be taken as your acceptance of the updated Policy.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how your information is managed, please get in touch with us:

• 24/7 live chat support — directly from any page on the platform
• Email: [email protected]

Our support team is ready to assist in both Bengali and English. We generally respond to privacy-related requests within business days.